Last Updated: [Insert Date]

At Zenlioo, we strive to process and ship your orders quickly and efficiently. This policy outlines our shipping procedures, delivery timelines, and other important information about getting your order to you.

1. Order Processing

Orders are typically processed within 7 business days after payment verification. Processing times may be longer during peak seasons or promotional periods.

Note: Orders are not processed or shipped on weekends or public holidays.

2. Shipping Options & Delivery Times

We offer the following shipping methods:

Delivery Time Estimates

• Delivery times begin when your order ships, not when it’s placed
• Business days are Monday-Friday, excluding holidays
• Delivery times are estimates and not guarantees
• Delays may occur due to carrier issues, customs, or unforeseen circumstances

3. Shipping Destinations

We currently ship to the following countries: [List countries or “most countries worldwide”].

For international orders:

• Customers are responsible for any customs fees, taxes, or import duties
• International shipments may be subject to customs delays
• Some product restrictions may apply based on destination

4. Shipping Restrictions

Some products may have special shipping requirements or restrictions:

• Fragile items require special packaging
• Certain items cannot be shipped internationally
• Some locations may have quantity restrictions

5. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can track your package using:

• The tracking number provided in your shipping confirmation
• Our website’s order status page
• The carrier’s website

6. Shipping Address

Please ensure your shipping address is complete and accurate. We are not responsible for:

• Orders shipped to incorrect addresses provided by the customer
• Lost or stolen packages confirmed as delivered by the carrier

Important: Address changes must be requested within 24 hours of order placement. Once an order has entered the shipping process, we cannot modify the shipping address.

7. Undeliverable Packages

Packages may be returned to us if:

• The address is incorrect or incomplete
• The package is unclaimed after multiple delivery attempts
• Customs fees are not paid by the recipient

In such cases, we will contact you to arrange reshipment (additional fees may apply) or issue a refund minus shipping costs.

8. Missing or Damaged Packages

If your package is lost in transit or arrives damaged:

1. Contact us immediately at help@zenlioo.com
2. Provide your order number and details of the issue
3. For damaged items, include photos of the packaging and product

We will work with the shipping carrier to resolve the issue and arrange for replacement or refund as appropriate.

9. Holiday Shipping Schedule

During peak holiday seasons:

• Processing times may be extended
• Special shipping deadlines will be posted on our website
• Carrier delays are more common

10. Contact Us

For any questions about our shipping policy, please contact us:

• By email: help@zenlioo.com
• Through our website contact form
• By phone: [Your Customer Service Number]