Last Updated: [29/05/2025]

Thank you for shopping at Zenlioo. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand your rights and our procedures regarding returns and refunds.

Key Points:

• You have 7 days to return an item from the date you received it
• To be eligible for a return, your item must be unused and in the same condition you received it
• Some products are non-returnable (see section 3)
• You will be responsible for return shipping costs unless the return is due to our error

1. Returns Eligibility

We accept returns for most items within 7 days of delivery. To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in the original packaging
• You must provide proof of purchase (order number or receipt)
• The item must not be listed in our non-returnable items (see section 3)

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service at help@zenlioo.com within 7 days of receiving your order
2. Provide your order number and details about the product you wish to return
3. We will provide you with return instructions and a return authorization number
4. Package the item securely with all original packaging and accessories
5. Include the return authorization number on your package
6. Ship the item to the address we provide

3. Non-Returnable Items

Certain items cannot be returned for hygiene, safety, or other reasons:

• Personalized or custom-made products
• Downloadable software products
• Gift cards
• Perishable goods (food, flowers, etc.)
• Intimate or sanitary goods
• Hazardous materials, flammable liquids, or gases

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the refund status:

• If approved, your refund will be processed to the original payment method within 7 business days
• Depending on your payment provider, it may take additional time for the refund to appear in your account
• Shipping costs are non-refundable unless the return is due to our error

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Check your bank account again
2. Contact your credit card company as processing times vary
3. Contact your bank as processing times vary
4. If you’ve done all of this and still haven’t received your refund, contact us at help@zenlioo.com

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item:

• Contact us at help@zenlioo.com
• Mail your product to the address we provide
• Once received, we will ship your replacement item

7. Return Shipping

You will be responsible for paying your own shipping costs for returning items unless the return is due to our error. Shipping costs are non-refundable.

We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We cannot guarantee we will receive your returned item.

8. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at help@zenlioo.com
• Provide photos of the damaged product and packaging
• We will arrange for return shipping and send a replacement or issue a refund

9. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: help@zenlioo.com
• Through our website contact form
• By mail: [Your Business Address]