Browse our products, add items to your cart, proceed to checkout, enter your shipping information, select payment method, and confirm your order. You’ll receive an order confirmation email.

You can modify or cancel your order within 2 hours of placing it. After that, the order enters processing and cannot be changed. Contact us immediately at support@zenlioo.com if you need assistance.

Yes! We offer special pricing for bulk orders. Please contact our sales team at sales@zenlioo.com with your requirements for a custom quote.

Standard shipping takes 5-7 business days. Express shipping (2-3 days) and overnight shipping options are also available at checkout.

Once your order ships, you’ll receive a tracking number via email. You can track your package using this number on our website or the carrier’s website.

Yes, we ship to select international locations. International shipping typically takes 10-20 business days. Additional customs fees may apply.

If your package is lost or arrives damaged, please contact us within 48 hours with photos (for damaged items). We’ll resolve the issue by sending a replacement or issuing a refund.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods displayed at checkout.

Absolutely! We use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details.

We strive to offer competitive prices. While we don’t have a formal price matching policy, contact us if you find a lower price elsewhere.

We offer a 30-day return policy. Items must be unused, in original packaging, with tags attached. See our Return Policy page for complete details.

Contact zenlio738@gmail.com with your order number. We’ll provide return instructions and a prepaid shipping label (for eligible returns).

Once we receive and inspect your return, refunds are processed within 7-10 business days to your original payment method.

Yes! We accept exchanges for different sizes or colors. Contact us to arrange an exchange instead of a return.

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and receive exclusive offers.

Click “Forgot Password” on the login page. Enter your email address, and we’ll send you a password reset link.

We use your information only to process orders and improve your shopping experience. See our Privacy Policy for detailed information.