Return & Refund Policy

Last Updated: January 2025

1. Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by the receipt or proof of purchase

2. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software products
• Personal care items
• Items marked as final sale

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at zenlio738@gmail.com
2. Provide your order number and reason for return
3. Wait for return authorization and instructions
4. Pack the item securely in original packaging
5. Ship the item to the address provided

4. Refunds

Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again
• Contact your credit card company
• Contact your bank
• If you’ve done all of this and still have not received your refund, please contact us at support@zenlioo.com

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@zenlioo.com.

7. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Contact Information

For any questions about returns, please contact:

Email: zenlio738@gmail.com